Can Form 843 Overpayment 2011-2024

Hey there, Matt Hull Quist here with the QuickBooks University. I wanted to show you how to handle an overpayment in QuickBooks. Okay, so this can happen, it happens actually quite often. You issue an invoice to a customer and it's for a certain amount, but they overpay it for whatever reason. They might just be looking at it wrong, who knows. Okay, so what do you do in that situation? How do you record that in QuickBooks? Alright, so let's go through that. We're gonna say, let's go up to, let's say we get a check in the mail for an invoice that we issued to a customer. Okay, so we're gonna go to "Customers > Receive Payments" right here. You can also do that on the home screen, "Receive Payments". Alright, so we'll say "Receive Payments" and let's pick a customer. We're gonna say Christie Abercrombie, and let's say that she paid us instead of $3,111.28, she paid us $3,211.28. Okay, when you have multiple invoices, what it's going to do in QuickBooks is just put it here and max that out, and then it's gonna put the additional $100 there. Okay, so this is generally okay to do, but I like to run that by the customer or the client to make sure they're okay with that. I say, "Hey, you overpaid this. Do you want to just apply it to this other invoice, or how would you like to handle that?" Okay, so in this case, they say, "I don't want to apply it to that. I want you to refund my money." Okay, so here's what happens when we uncheck this second invoice. You'll see that it still shows $3,111.28 because it's just zeroing out that invoice, but it brings up this message that says,...