Video instructions and help with filling out and completing Are Form 843 Processing

Instructions and Help about Are Form 843 Processing

So let me give you some tips on dealing with automated collection system agents so the first is you have to understand how the system works is acs agents are in a bunch call centers across the country so because they're in call centers they handle a high volume of calls for people all over the United States so the best strategy for dealing with ACS to avoid sitting on hold for an hour is to eat a call early in the morning or late at night so in our office we have East Coast phone numbers and we will actually call the east coast before the West Coast opens so that we can get through that's a great tactic because when the East Coast opens up at eight o'clock it's five o'clock California time and the rest of the country is sleeping so our chances of getting through to ACS are much greater consequently if I call late at night if i call it seven o'clock acs open till eight by the way then i'm much more likely to get through because the rest of the country is sleeping and or their call centers have been shut down and that way i'm only dealing with people on the west coast so particularly during peak season to avoid increase call volumes call ACS during off-peak hours secondly because they are large and because they are multiple people you are your experience with ACS largely depends on the individual agent so sometimes you get people who are really nice I enjoy talking with people in Memphis about Kent about barbecue and how great the blues music is down there occasionally get people and I won't name any cities or name any names that are that are pretty surly and if you get an agent who is having a bad day as we all have bad day sometimes it is really important to disengage with that agent so when you call ACS kind of read the person on the other the phone if they're having a bad day or they sound like they're not going to help your client then just hang up and call back to you get one this guy that's going to have a good day and that's really important because you know tax resolution and tax law in general is a very people oriented business and when dealing with the government and dealing with job that is somewhat thankless you can get a long way with a kind word and a smile you do one of the common phrases that I use is win more flies with honey than with vinegar and that's absolutely true when dealing with the IRS it is so refreshing for these agents you should hear the the light and their voice when you call and just say hey how's the weather in Memphis how you do today you know it really goes a long way so if you are polite and friendly towards the IRS and working with a general sense of respect as I'm sure most of you are in your practices then that will really take you a long way with the IRS again i also want to reiterate just because it is a very important issue always document your calls with acs keep a record keep log and make sure that you are you have a backup in case there is a dispute