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Video instructions and help with filling out and completing Are Form 843 Processing

Instructions and Help about Are Form 843 Processing

Here is the divided and corrected text: 1. So let me give you some tips on dealing with automated collection system agents. The first is, you have to understand how the system works. ACS agents are in call centers across the country. They handle a high volume of calls for people all over the United States. 2. The best strategy for dealing with ACS to avoid sitting on hold for an hour is to call early in the morning or late at night. In our office, we have East Coast phone numbers and we will actually call the East Coast before the West Coast opens. That way, we can get through easily. When the East Coast opens up at eight o'clock, it's five o'clock California time and the rest of the country is sleeping. Our chances of getting through to ACS are much greater. Similarly, calling late at night, around seven o'clock when ACS is open till eight, increases the likelihood of getting through since the rest of the country is sleeping or their call centers have been shut down. This way, we are only dealing with people on the West Coast. Particularly during peak season, to avoid increased call volumes, call ACS during off-peak hours. 3. Secondly, because ACS is large and has multiple people, your experience with them largely depends on the individual agent. Sometimes, you get people who are really nice. I enjoy talking with people in Memphis about Kent and barbecue, as well as how great the blues music is down there. Occasionally, I encounter people who are pretty surly, but I won't name any cities or names. If you get an agent who is having a bad day (as we all do), it is important to disengage with that agent. When you call ACS, read the person on...